Terms & Policies

1. TERMS OF SERVICE

1.1 Scope of Application

These Terms of Service govern your use of Orioness (https://orionessstore.com) and any transactions made through our platform. By accessing our website and placing an order, you agree to these Terms in full.

1.2 Use of the Website

  • Eligibility: You must be at least 18 years old or have parental consent to use our services.
  • Account Security: You are responsible for maintaining the confidentiality of your account and password.
  • Prohibited Use: Unauthorized resale, distribution, or misuse of our products is strictly prohibited.

1.3 Intellectual Property Rights

All content on Orioness, including text, images, designs, and trademarks, is the exclusive property of Orioness and is protected by applicable copyright and trademark laws. Any unauthorized reproduction or use is strictly prohibited.

1.4 Amendments to the Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

2. PRIVACY POLICY

Orioness is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

2.1 Information We Collect

We collect personal information necessary for processing orders and improving our services, including:

  • Name, email address, phone number, and shipping/billing details.
  • Payment details (processed securely via third-party payment providers).
  • Website usage data through cookies and analytics tools.

2.2 How We Use Your Information

  • Order Processing: To process transactions, shipments, and customer support inquiries.
  • Marketing Communications: To send promotional offers and updates (with your consent).
  • Website Optimization: To enhance your browsing experience and improve service efficiency.

2.3 Data Security

We implement industry-standard security measures to protect your data. All payment transactions are encrypted and processed through secure gateways; we do not store credit card details.

2.4 Your Rights

  • You can request access, modification, or deletion of your personal data at any time.
  • You may opt out of marketing communications via the unsubscribe link in our emails.

3. TERMS OF SALE

By placing an order on Orioness, you agree to the following terms.

3.1 Product Availability & Pricing

  • Prices are displayed and may be subject to change.
  • We reserve the right to modify or discontinue products without prior notice.

3.2 Orders & Payments

  • Orders are processed upon successful payment confirmation.
  • Accepted payment methods: 
    • Credit/Debit Cards: 
      • Visa
      • Mastercard
      • American Express
      • Discover
    • Digital Wallets: 
      • PayPal
      • Apple Pay
      • Google Pay
  • In the event of payment failure, your order may be canceled automatically.

3.3 Shipping & Delivery

  • We ensure delivery within 5 to 16 business days, depending on the destination and carrier service.
  • Customers are responsible for providing accurate shipping details.
  • While we strive to meet our delivery commitments, external factors such as customs clearance, weather disruptions, or carrier delays may impact shipping times. In such cases, we will make every effort to keep you informed and assist in resolving any issues.
  • Tracking Information: Once your order is shipped, you will receive a tracking number to monitor the progress of your package.
  • Orioness is not liable for delivery delays due to external factors (e.g., customs clearance, weather disruptions).

3.4 Returns & Refunds 

  • We accept returns within 14 days of delivery, provided the item is unworn, in original packaging, and meets return conditions.
  • Refunds are processed to the original payment method within 8 business days.
  • A $5 processing fee will be deducted from your refund to cover handling and administrative costs associated with processing returns. This fee will not apply if the return is due to a defective or incorrect item. 
  • Orioness reserves the right to deny refunds or returns if we detect fraud, refund abuse, or suspicious activity, including but not limited to:
    • Excessive returns exceeding normal usage patterns.
    • Returns of items that appear worn, used, or tampered with.
    • Claims that contradict previous order history or account behavior.
    • Any attempts to exploit our refund policy for financial gain.

For full details, visit our Returns & Refunds Policy.

4. LEGAL NOTICE

Company Information

Business Name: Orioness
Holding Company: Alia Monti
Registered Address: 60 Rue François 1er, 75008 Paris, France
Email: orionessteam@gmail.com
Website: https://orionessstore.com

4.1 Limitation of Liability

Orioness shall not be held liable for:

  • Indirect damages resulting from the use of our products.
  • Technical issues affecting website accessibility.
  • Unauthorized use of account credentials.

4.2 Governing Law & Jurisdiction

These terms are governed by the laws of France. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paris.

5. CONTACT INFORMATION

For any inquiries or support requests, please contact us:

📧 Email: orionessteam@gmail.com
🌐 Website: https://orionessstore.com