Returns & Refunds Policy

1. RETURNS POLICY

  • Return Window: You may request a return within 14 days of delivery.

  • Item Condition: Products must be unused and in their original packaging, including all tags and labels.

  • Return Shipping Costs: A $5 processing fee will be deducted from your refund to cover return processing costs, unless the item is defective or incorrect.

  • Return Approval: We reserve the right to inspect returned items before approving the refund. Items that do not meet return conditions will be sent back to the customer at their expense.

  • Non-Returnable Items: For hygiene and safety reasons, certain items such as underwear and intimate apparel cannot be returned unless defective.

2. REFUNDS POLICY

  • Refund Processing Time: Approved refunds will be processed within 8 business days after we receive and inspect the returned item.

  • Refund Method: Refunds will be issued to the original payment method used at checkout. We do not offer refunds via alternative payment methods.

3. FRAUD PREVENTION & ABUSE POLICY

To protect our customers, Orioness reserves the right to deny returns or refunds in cases of suspected fraud, refund abuse, or policy exploitation, including but not limited to:

  • Excessive returns exceeding normal usage patterns.

  • Returns of items that appear worn, used, or tampered with.

  • Claims that contradict previous order history or account behavior.

  • Any attempts to manipulate our return policy for financial gain.

If fraudulent activity is detected, Orioness may take further action, including account suspension and legal enforcement where necessary.

4. HOW TO REQUEST A RETURN OR REFUND

To initiate a return or refund request, please follow these steps:

  1. Contact our support team at orionessteam@gmail.com with your order number and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the item back using the return label that we will provide to you. Ensure that the package is securely sealed before sending it back.

  4. Once received and inspected, we will notify you of the approval of your refund.

For further assistance, please reach out to our customer support team at orionessteam@gmail.com.