FAQ

1. Order & Shipping

How can I track my order?
You can track your order through the "Track Your Order" section located in the footer under Customer Service. If you need further assistance, feel free to contact us at orionessteam@gmail.com.

Can I modify my address after placing an order?
Yes, you can modify your shipping address within 24 hours of placing your order. Please reach out to our customer support team as soon as possible to request a change.

2. Product & Sizing

Is your lingerie suitable for all body types?
We design our lingerie to enhance and celebrate different body shapes. Our sizes currently go up to 2XL, ensuring a flattering and comfortable fit for a wide range of figures. If you're unsure about your size, please refer to our size guideor contact our team for assistance.

3. Security & Privacy

Is my payment secure?
Yes, we use secure payment methods to ensure your transactions are safe. Your payment details are encrypted and processed securely through trusted payment gateways.

Is the packaging discreet?
Absolutely! We understand the importance of privacy. All orders are shipped in plain, unbranded packaging, with no mention of the brand or product inside.

How is my personal information protected?
We take data protection seriously. Your personal information is used only for order processing and customer service purposes. We do not share or sell your data to third parties. For more details, please review our Privacy Policy.